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Client Rights & Responsibilities

Your Rights, your Responsibilities, your Community Health Centre

These are your rights at KCHC:

  • You have the right to privacy.
  • You have the right to understand and agree to the care that we offer.
  • You have the right to be treated with dignity.
  • You have the right to a voice – you can say no to suggested treatment, and you can make a complaint.
  • You have the right to review your files at KCHC.
  • You have the right to know about all the services we
    have at KCHC.
  • You have the right to know when any of these rights may not apply for safety or legal reasons.

These are your responsibilities at KCHC:

  • Respect everybody at KCHC – staff, volunteers, and other clients.
  • Arrive on time – if you can't come, let us know 24 hours ahead of time
  • Let us know if you have changed your address or phone number
  • Decisions about your care are your responsibility.
  • Let us know if you need a better explanation of any information given to you.