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Voicing Your Concerns

Voicing your concerns at KCHC

All clients and users of Kingston Community Health Centres services have a right to voice their concerns and to provide feedback. KCHC works hard to provide the best possible health and community services. Your opinion can help us do our job better, and sometimes a complaint can lead to a positive change.


The details:
You have the right to complain about the services offered here. We like to hear what you think, good and bad. All your comments are taken seriously.

Concerns or complaints about KCHC should go to a supervisor. If you are not happy with the supervisor's response, you can appeal to a Director. If you don't know who the supervisor or Director is, ask a staff member. 

 

Other ways to provide feedback or concerns:

1. info@kchc.ca

2. In writing to the Chief Executive Officer, KCHC

3. By using the feedback forms available at each of the program sites


Remember:
If you have a problem with our services, try to work it out with us.
KCHC staff members are willing to listen to you and seek a solution.

 

Clients with a Disability:

Clients who wish to provide feedback on the way KCHC provides goods and services to people with disabilities can provide feedback to:

1. info@kchc.ca
2. In writing to the Chief Executive Officer, KCHC

3. By using the feedback forms available at each of the program sites. 

 

For more information on the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), please visit Ontario.ca/AccessON, or contact AODA Contact Centre (ServiceOntario) at:

Toll-free: 1-866-515-2025
TTY: 416-325-3408/Toll-free: 1-800-268-7095
Fax: 416-325-3407